FAQ
Frequently Asked Questions
Everything you need to know before getting started.
General Questions
What exactly do you do?
We build smart WordPress websites with AI automation for healthcare, wellness, and service-based brands. Your website doesn’t just sit there looking pretty – it actively captures leads 24/7, responds instantly, follows up automatically, and books appointments while you focus on running your business.
Who is this for?
Healthcare practices (dental, chiropractic, physical therapy, dermatology, primary care), wellness brands (med spas, therapists, fitness and holistic studios), and service-based brands like salons, coaches, consultants, and real estate professionals. If your business runs on calls, consultations, and bookings – this is for you.
What makes you different from other web designers?
Most web designers build a website and hand you the keys. We build complete systems with AI and automation built in. We also provide ongoing management and optimization – not just a one-time build.
General Questions About Vyola Ink Studio & Services
How much does it cost?
Plans start at $297/month plus a one-time setup fee. Exact pricing depends on your team size and specific needs. Book a free consultation to get a custom quote.
What’s the setup fee?
Setup fees start at $1497 depending on your plan and complexity. This covers complete website build, AI configuration, automation setup, and launch support.
Are there contracts?
Yes. Solo and Team plans require 6-month minimum commitment. Professional and Enterprise require 12 months. After that, it’s month-to-month and you can cancel anytime with 30 days notice.
Can I cancel anytime?
After your minimum commitment period, yes – with 30 days written notice. No cancellation fees.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover) and ACH bank transfers.
Do you offer payment plans?
Monthly fees are billed on the 1st of each month. While we don’t offer in-house payment plans for setup fees, financing options are available through our partners. Ask us about financing during your consultation.
Are there any hidden fees?
No. Your monthly plan includes everything listed. The only additional costs would be optional add-ons you specifically request (like extra phone numbers or premium integrations).
Getting Started
How long does it take to get up and running?
7-21 business days from project kickoff to launch. Onboarding takes 1-2 days, build takes 7-21 days, and you review for 2-3 days.
What do I need to provide?
Basic business information (services, hours, contact info), your logo and any photos you have (or we’ll source professional images), and access to accounts we need to connect (like your Google Business Profile).
Do I need tech knowledge?
Absolutely not. We handle 100% of the technical work. You just tell us about your business and approve the final result.
What if I don’t have a logo or photos?
No problem. We can source professional stock images for your site. If you need a logo, we can recommend designers or you can add that later.
What if I already have a website?
We can rebuild it with automation included, add AI features to your existing site, or start completely fresh. We’ll discuss the best approach on your consultation call.
Technical Questions
What platform do you build on?
We mostly build on WordPress, one of the most trusted, flexible, and SEO-friendly platforms available, and we can work on other platforms too.
Do I own my website?
Yes. Upon full payment, you own your website, content, and design. We retain rights to our proprietary automation systems.
What if I want to leave later?
After your commitment period, you can cancel with 30 days notice. We’ll provide your website files so you can move it elsewhere or maintain it yourself.
Will my website be mobile-friendly?
Yes. Every website we build is fully responsive and optimized for mobile devices.
How fast will my website load?
Very fast. We use optimized hosting, compressed images, and clean code. Most sites load in under 3 seconds.
Do you provide hosting?
Yes. Professional hosting is included in all monthly plans. You don’t need to buy hosting separately.
What about website security?
All websites include SSL certificates, regular security updates, daily backups, and malware monitoring.
AI & Automation Questions
How does the AI receptionist work?
Our AI responds to leads via text, email, and website chat 24/7. It answers common questions, captures contact info, and books appointments automatically based on rules you set.
Can it actually book appointments?
Yes. Customers can see your availability and book directly. The AI syncs with your calendar and sends automated confirmations and reminders.
What if it gives wrong information?
We train the AI on your specific business – your services, pricing, hours, policies. It only answers questions it’s been trained on. For complex questions, it captures the lead and notifies you immediately.
Does it sound robotic?
No. The AI is conversational and natural. Most customers don’t realize they’re talking to automation.
Can it handle phone calls?
On Professional and Enterprise plans, yes. The AI can answer actual voice calls 24/7, not just text and chat.
What happens to leads it captures?
You get instant notifications (text + email) when new leads come in. All leads are stored in your dashboard where you can see conversation history, contact info, and next steps.
SEO & Marketing Questions
Will my website rank on Google?
We set up basic SEO on all websites and optimize for local search. Team, Professional, and Enterprise plans include ongoing monthly SEO to improve rankings over time.
Do you do Google Ads or Facebook Ads?
No. We focus on organic lead capture and conversion optimization. We can recommend advertising partners if needed.
Can you help with social media?
Our focus is website and automation systems, but we work with a trusted partner company that specializes in social media management. We can create a custom plan that incorporates their services alongside ours, so you get a complete marketing solution. Ask us about this during your consultation.
Do you write blog posts?
Professional and Enterprise plans include 2-4 SEO-optimized blog posts per month written by our team.
Support Questions
What kind of support do you provide?
All plans include email support. Team+ plans include chat support. Professional+ plans include phone support. Response times range from 72 hours (Solo) to same-day (Professional+).
Can you train my team?
Yes. Professional and Enterprise plans include custom training sessions for your team on how to use the system.
What if something breaks?
We monitor all websites 24/7. If something goes wrong, we’re usually fixing it before you even notice. All plans include regular maintenance and updates.
Can I request changes to my website?
Yes. Team+ plans include monthly content updates. Professional+ plans include unlimited updates.
Plan & Upgrade Questions
Which plan should I choose?
Most businesses choose Team ($697/mo) because it includes everything needed to capture and convert leads automatically. Solo is for very small operations. Professional/Enterprise are for larger teams and multi-location businesses.
Can I upgrade later?
Yes. You can upgrade to a higher tier anytime. Price difference is pro-rated for the current month.
Can I downgrade?
Downgrades are reviewed case-by-case. Generally, you can downgrade at your renewal period if you no longer need certain features.
What if I need something custom?
We can accommodate custom requests, especially on Professional and Enterprise plans. Let’s discuss your needs on a consultation call.
Industry-Specific Questions
Do you work with my industry?
If your business relies on calls, consultations, and bookings – yes. We work with medical and dental practices, chiropractors, therapists, med spas, salons, fitness and wellness studios, coaches, consultants, and more.
Do you integrate with specific software?
Enterprise plans include custom CRM integrations with tools like Jobber, ServiceTitan, and Housecall Pro. Ask about specific integrations during your consultation.
Can you handle multiple locations?
Yes. Professional and Enterprise plans include multi-location support with location-specific lead routing.
Still Have Questions?
Book a free consultation and we’ll answer everything specific to your business.
Or email us at hello@vyolaink.co